How is the Repair carried out?
Once we have received your TV an engineer will carry out an inspection and test the televisions electronic components to locate the problem. Once the initial inspection and testing has been carried out, the engineer who is working on your machine will contact you by telephone to explain what repair work needs to be done to fix the equipment. If the TV requires any new parts, the engineer will tell you exactly how much the parts will cost and let you know what the total cost of the repair bill before any work commences.
If you are satisfied with the cost of the repair, we will proceed with the work and order any new parts that may be required. Our engineer will give you an estimate of how long he expects to make the repair and when you can expect to receive delivery of your machine. Once the repair has been completed, your machine will be fully tested once more to ensure that everything is working correctly. When the engineer has completed the testing, he will contact you to arrange a suitable time for collection.
If for whatever reason, you decide that the cost of repairing the TV is not economical or beyond your budget, we will send the laptop back to you in the same packaging in which you originally sent it to us. In these circumstances, the only costs you will have to pay is the inspection fee and return carriage.
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