Authorised iCON Service & Repair Centre
Professional repair and servicing for iCON equipment, carried out by experienced technicians using manufacturer-approved processes.
Warranty & Non-Warranty Repairs
Warranty Repairs
If your equipment is still under warranty, we carry out authorised repairs in line with manufacturer guidelines.
We assess the unit, complete approved repairs, and carry out all required testing before return.
Non-Warranty Repairs
For equipment outside of warranty, we offer professional repairs with clear advice and transparent pricing.
Where possible, we use manufacturer-approved parts and follow the same high standards as warranty work.
If you’re unsure whether your equipment is covered by warranty,
just get in touch and we’ll be happy to advise.
Common Equipment We Repair
If you’re unsure whether your equipment is covered, get in touch and we’ll be happy to advise.
Typical Issues We Resolve
Many faults are caused by underlying electronic issues rather than simple wear and tear. Our approach focuses on identifying the root cause of the problem to ensure reliable, long-lasting repairs.
How Our iCON Repairs Work
Step 1
Book a Repair
Fill in the form and await your RMA. Once received, send or bring your item to us. (Items without an RMA will not be accepted.)
Step 2
Assessment
We carry out a diagnostic check. Please allow up to 10 working days due to high demand.
Step 3
Quote & Approval
We’ll send you a quote and wait for your go-ahead before repair.
Step 4
Repair & Testing
We repair, test, and return your unit (payment required before dispatch; declined repairs incur an investigation fee and return carriage). Tracking is provided once dispatched.
Why Choose Real Electronics?
We are an authorised service and repair centre for leading professional audio manufacturers, trusted by brands, DJs, musicians, and venues alike.
Our repairs are carried out by experienced technicians with a deep understanding of professional audio equipment and electronic systems.
We focus on accurate diagnosis, proper repair, and thorough testing - ensuring your equipment is returned ready for real-world use.
Book an iCON repair
Get in touch with our team and we’ll be happy to help.
iCON - Warranty Repairs
How to Book a Repair
- Complete our repair request form:
Request a repair - Folllow the step-by-step instructions to submit your request
- Enter “Yes” in the Inside Warranty Period? field
- Upload proof of purchase
👉 Important:
You must upload a valid proof of purchase to proceed with a warranty repair.
If this is not provided, we will treat as a chargeable repair.
Proof of Purchase Requirements
To process a warranty repair, valid proof of purchase is required.
✅ Original invoice or clear receipt
❌ Order confirmations not accepted
⚠️ Incomplete documents may invalidate your claim
After Submission
- We will confirm and issue our RMA reference
- Ship or deliver your unit quoting your RMA number
What Happens Next
- We’ll confirm once your unit has arrived
- Our technicians will inspect the unit
- You’ll receive an update on the repair
