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Contact us today:
Telephone: 0114 244 2969
Monday - Friday 9.15am - 17.15pm

Terms & Conditions

1. Definitions and Interpretation

"Contract" means a contract for the purchase by the Customer of Products or Services from Real Electronics incorporating these terms and conditions and arising from the acceptance by Real Electronics of an Order;

"Customer" means the person, firm or company ordering Products or Services;

Default" shall mean any breach by either party of its obligations under a Contract, any default, act, omission, negligence or statement by either party, its employees, agents or sub-contractors arising out of or in connection with a Contract and in respect of which either party may be legally liable;

"Real Electronics" means Real Electronics, or any such other business Real Electronics may appoint as sub-contractor to provide the Services to the Customer;

"Intellectual Property Rights" means copyright, patent, trademark, service marks, registered designs, sui generis rights, know-how, confidential information,

trade or business names or other similar rights together with applications for any of the foregoing;

"Licence Agreement" means any licence agreement relating to use of the Software;

"Order" means any written order for Products or Services, received by Real Electronics from the Customer; "Software" means any computer software supplied by Real Electronics, whether embodied in ROM, RAM, firmware or on disk, tape or other media.

"Confidential Information" means all information of whatsoever nature (whether oral, written or in any other form) containing or consisting of material of a technical, operational, administrative, economic, marketing, planning, business or financial nature or in the nature of intellectual property of any kind or in the nature of Specifications and relating either to the Products or Services,

"Delivery Address" the address for delivery of the Products or Services as stated on the Purchase Order;

"Price" the price payable for the Products or Services as specified in the Purchase Order and payable in accordance with the terms of this Agreement;

"Purchase Order" the Customer’s purchase order for the Products or Services;

"Specifications" any plans, drawings, data or other information relating to the Products;

"Data Recovery” shall mean any attempt to recover, salvage or retrieve data from any computer storage media such as hard disks, floppy disks, USB disks, flash disks or any other computer-related equipment or media;

1.2 All other words and expressions are to be given their normal English meaning taken in the context of the Contract. Any dispute as to the meaning of a word is to be settled by reference to the Oxford English Dictionary.

1.3 Any reference to a clause shall mean a clause of these terms and conditions unless otherwise stated.

1.4 The use of headings in these terms and conditions shall be for convenience only and shall not affect the interpretation of these terms and conditions.

2. Contract Formation

2.1 All Orders submitted by the Customer to Real Electronics and accepted by Real Electronics shall be subject to these terms and conditions which shall form part of and govern any Contract.

2.2 Usage of any Service or receipt or acceptance of an estimate or quotation for any Products and Services, issued by Real Electronics orally, by phone, in person or in writing [including by e-mail], shall be deemed acceptance of these terms and conditions.

3. Price

3.1 All prices for services stated in any quote, estimate or acceptance of Order are those current at the time of the Customer’s enquiry by phone, by email or any other acceptable means.

3.2 All quoted prices are exclusive of VAT and carriage and VAT and/or carriage will be added to the agreed price if applicable. Cost of parts required to carry out a successful repair will be extra and are not included in the labour charge quoted.

4. Payment

4.1 Payment for parts and services must be made prior to the Product leaving Real Electronic’s premises.

4.2 The Customer agrees that payment for Services and carriage is non-refundable and parts or equipment fitted or supplied will be replaced only if found faulty and/or covered by the manufacturer’s warranty.

4.3 All payments made by the Customer to Real Electronics shall be in pound sterling in immediately available funds free and clear of any right of set off or counter claim or any withholding or deduction whatsoever.

5. Warranties and Guarantees

5.1 Real Electronics, to the extent that it is permitted to do so, hereby assigns the benefit of any guarantee or warranty covering any defects in Products or parts fittedby Real Electronics under an agreement with the manufacturer or supplier of the relevant Product.

5.2 The warranty service (if any) will be that provided by the manufacturer and any validation procedures relating to that warranty service are the responsibility of the Customer.

5.3 Real Electronics gives a 30 day warranty on the work carried out by Real Electronics only.

5.4 The warranty of the manufacturer or supplier is in lieu of all other terms or conditions whether express or implied concerning the quality or fitness for purpose of Products or parts and all such other terms and conditions are hereby excluded.

6. Terms of Service

6.1 Real Electronics will make every possible effort to preserve the end user’s data on a Product, however it gives no guarantees whatsoever that data will be intact after the Product(s) have been repaired and tested. The Customer agrees not to hold Real Electronics responsible (and to ensure that no end user holds Real Electronics responsible) for any loss or damage to data as a result of repairs, upgrades or any other services carried out on Product(s

6.2 Real Electronics shall be entitled to charge an investigation fee or inspection fee in respect of the time spent on diagnosing and obtaining quotes and re-assembly of the Product, even if a customer should reject a quote for repair of a Product

6.4 All Products must be collected within 30 days from the time the Customer is informed either that a repair has been made or that the Product is irreparable. If the Customer fails to collect the Product, Real Electronics shall be entitled to charge the Customer for storage at a rate of £3 per day. The Customer must claim or collect the Product within 8 weeks of notification of repair/irreparability or Real Electronics shall be entitled to dispose of the Product at its discretion and need not account to the Customer for any proceeds of the disposal.

6.5 Real Electronics will use all reasonable endeavours to the Services in accordance with the terms of the Contract and will ensure that all the Services are provided with all reasonable care and skill and by suitably trained and qualified persons.

6.6 Where couriers have been booked to collect or deliver a parcel to a customer, on behalf of Real Electronics or one of the company’s partners, they shall do so between the hours of 9am and 5pm Monday to Friday. Couriers will not schedule a particular time for collection or delivery unless specifically arranged by customers whereupon an additional fee may be charged. Where a courier has delivered or collected a parcel and a customer is not present, then an additional freight charge will be made directly on the customer at the standard rate before the package can be collected or delivered. Where a courier returns a parcel to Real Electronics as undeliverable because of absence then an additional freight charge will be made directly on the customer at the standard rate before the parcel is redelivered.

7. Liability

7.1 Real Electronics shall not be liable for a) any claims regarding the physical functioning of the Product or any part of it or the condition or existence of data stored on the media supplied before, during or after services; b) any loss of data or loss of revenue or profits or before, during or after services even if Real Electronics was advised of the possibility such loss.

7.2 The following provisions shall apply to damage of a Product in transit:

7.2i Should Real Electronics receive any equipment which has been damaged in transit as a result of the Customer failing to provide sufficient protective packaging by the Customer, Real Electronics shall not be liable. “sufficient protective packaging” shall be deemed to be equivalent to the manufacturer’s original packing or better. If in doubt then please contact Real Electronics for more information. If a Product is delivered and appears to have been damaged by the carrier because of sub-standard packaging, Real Electronics will enforce the Customer’s rights under the courier’s claims process but will have no further liability.

7.2ii Customer is responsible for checking eachProduct returned by Real Electronics and for taking any appropriate actions in relation to damage by the courier.

7.3 Real Electronics liability with respect to the Services and the Product to which they are applied, including any negligence or delay in delivery of the Services, or loss of equipment or media, shall be limited to the quoted price for the Services.

7.4 The Customer must be aware of the inherent risks of damage to media or equipment that is involved when undergoing data recovery or computer repairs, including without limitation, risks due to destruction or damage to the media or equipment and/or data stored and inability to recover data, or inaccurate or incomplete data recovery, including those that may result from the negligence of Real Electronics. The customer agrees not to hold Real Electronics responsible for any damage or loss of equipment or media or data loss. In case of any damage or loss to the original media or equipment, the liability of Real Electronics shall be limited to providing the customer with similar media or equipment of comparable price or capacity.

7.5 Real Electronics shall not be liable to the Customer whether in contract, tort or otherwise and even if foreseeable by or in the contemplation of Real Electronics for: (a) any loss of profits, business, revenue, goodwill or anticipated savings, whether sustained by the Customer or any other person; or (b) any special, indirect, or consequential loss whether sustained by the Customer or any other person.

7.6 Any advice or recommendations given to the Customer by Real Electronics or its employees or agents as to storage, application, use or preference of the goods which is not confirmed in writing by Real Electronics, is followed or acted upon entirely at the Customers own risk and accordingly Real Electronics shall not be liable for any such advice or recommendation which is not so confirmed.

7.7 While Real Electronics will make every effort to preserve the integrity of any equipment under repair, the Customer agrees not to hold Real Electronics responsible for any accidental damages to the equipment in its possession including but not limited to surface scratches, deformations and cracks.

7.8 The maximum liability for loss or damage from goods in transit in the UK where carriage is arrange by Real Electronics shall be £5,000 for any shipment. There is no cover for loss or damage from goods in transit outside the UK unless by special arrangement.

8. Confidentiality

8.1 Each party shall treat as confidential all information obtained from the other which is specifically designated as confidential or proprietary and shall not divulge such information to any person (except to such party’s own employees and then only to those employees who need to know the same) without the other party’s prior written consent.

9. Law

9.1 All Contracts shall be governed by, and construed in accordance with, English law and the parties submit to the exclusive jurisdiction of the English courts.

10. Waiver

10.1 The waiver by either party of a breach or default of any of the provisions on this Agreement by the other party shall not be construed as a waiver of any succeeding breach of the same or other provisions, nor shall any delay or omission on the part of either party to exercise or avail itself of any right, power or privilege that it has, or may have hereunder operate as a waiver of any breach or default by the other party.

Real Electronics Logo

Company Address: The Studio, 4 Leeds Road, Sheffield, S9 3TY
Opening Times: Monday - Friday 9.15am - 17.15pm
Telephone: 0114 244 2969